Sitecore CMS not showing graph on Launch pad

This morning when I login to one of none production environment I found that the graph was not loading on Sitecore CMS launch pad.

When I did into more details and found out the ajax request to get the data are failing with server error(HTTP-500). As shown in below image the response of the API call does not providing any information or clue.

Immediately, I jumped onto logs and found following entry in there.

 The remote server returned an error: (403) Forbidden.

The full exception looks like below.

50616 09:48:50 ERROR [Experience Analytics]: System.Net.WebException: The remote server returned an error: (403) Forbidden.
   at System.Net.HttpWebRequest.GetResponse()
   at Sitecore.Xdb.Reporting.Datasources.Remote.RemoteReportDataSourceProxy.GetData(ReportDataQuery query)
   at Sitecore.Xdb.Reporting.ReportDataProvider.c__DisplayClass18_0.b__1()
   at Sitecore.Xdb.Reporting.ReportDataProvider.GetCachedDataForQuery(ReportDataQuery query, Func`1 ifNotAvailableInCache, Nullable`1 ifModifiedSince)
   at Sitecore.Xdb.Reporting.ReportDataProvider.ExecuteQueryWithCache(ReportDataQuery query, ReportDataSource dataSource, CachingPolicy cachingPolicy)
   at Sitecore.Xdb.Reporting.ReportDataProvider.GetData(String dataSourceName, ReportDataQuery query, CachingPolicy cachingPolicy)
   at Sitecore.ExperienceAnalytics.Api.ReportDataService.ExecuteQuery(IReportQueryData queryData, CachingPolicy cachingPolicy)
   at Sitecore.ExperienceAnalytics.Api.ReportingService.RunQuery(ReportQuery reportQuery)
   at Sitecore.ExperienceAnalytics.Api.Http.AnalyticsDataController.Get(ReportQuery reportQuery)

Fix

After further investigation found out the Reporting keys were not aligned between CM and Reporting server in the ConnectionStrings.config file.

<add name="reporting.apikey" connectionString="84090dc97055b10532a054da067df368" />

Further reading

CMS xDB

Parag Daraji View All →

Working with Sitecore CMS for more than 10 years now and in total around 14 years of experience working on Microsoft web technologies stack.
Challenges are something which keeps me motivated and moving. I am Sitecore Certified Professional Developer as well as Microsoft Certified Professional Developer. Feel free to hit me up for your Sitecore or web development related queries.

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